FMD Alert Management 
The efficient solution for Europe


As a result of the EU FMD regulation, various alerts are created due to the detection of falsified packs or due to procedural or technical errors.

The management of these FMD alerts in high numbers is a significant challenge for NMVOs, OBPs, MAHs, NCAs and End Users. 

Designed as a collaboration platform for all involved FMD stakeholders, NMVS Alerts supports the necessary escalation and alert investigation procedures. 

In addition to the alerts database, stakeholders can ask for and exchange helpful information such as documents, photos or remarks. Log information is tracked through the entire alert investigation process using NMVS Alerts whilst the End User stays anonymous towards MAHs and OBPs. 

Therefore, NMVS Alerts is the perfect platform to optimize alert handling and monitoring processes. NMVS Alerts is a very easy to use and cost efficient, cloud-based application.

Get a quick overview about the main information about our Alert Management System

Key Facts

Computer Screens


It is not necessary to invest in IT infrastructure, servers, administrators, application support, etc..
The only things you need to work with NMVS Alerts are your computer, a browser application and an internet connection - that's all!



NMVS Alerts is designed in such a way that handling is absolutely simple and intuitive.
No time-consuming and costly training courses are necessary and your work with NMVS Alerts can be started immediately.



NMVS Alerts is hosted on the Microsoft Azure Cloud. We selected this professional cloud service to secure stabilitycontinuityperformance, scalability and the highest possible grade of security for our customers. 



NMVS Alerts manages all of your alerts - across whole FMD Europe.   

Hotline Consultant


Focus on your FMD alert resolution processes in only one system! You do not need to change anymore between different applications, excel files, or databases. All your daily work can be done only with NMVS Alerts.

Hour Glass


We optimized the handling in NMVS Alerts to save your time and money. Powerful functionality like bulk handling of alerts or the resolution on batch level gives you the chance to significantly reduce your effort and save money.

Call Center Employee


In case of questions or problems, our professional application support will be happy to assist you. Contact can be made by phone or email in English or German. We help directly so that you can be productive again.


Key Components


In order to best cover the numerous requirements of our customers, we have designed NMVS Alerts with
the following main benefits in mind:


Alert Management

NMVS Alerts is a very powerful application which manages a high number of FMD Alerts in a very efficient way. The multi-user platform consolidates all alerts in one place and offers user-friendly filtering and sorting functionality.  A popular feature used by NMVOs and OBPs/MAHs is Batch Level Resolution – resolving alerts on a batch level enables significant effort and cost reduction for every stakeholder!

Collaboration Platform

Our application provides a platform to interact very easily with all participants of the FMD alert investigation process. All stakeholder communication can be take place directly in NMVS Alerts without the need to employ additional communication methods. Documents and photos can be attached to an alert and exchanged between the stakeholders.

Proof of Action

All actions which are performed within NMVS Alerts during the resolution process of an alert are logged in the system, providing an audit trail for all stakeholders. This detailed information provides transparency for all investigation process participants. This Action Log can be used as a proof of action for National Medicines Verification Organisations (NMVOs) and National Competent Authorities (NCA). 


Integrated reporting functionality via Microsoft Power BI helps you to easily analyse and document your individual alert situation. All time periods can be defined by the user for each report and reporting results are exportable as a basis for further analysis.



The NMVS Alerts portal offers the functionality to collaborate and create maximum transparency on all FMD alerts. In addition to status and activities on a specific alert, further information like documents and images can be attached by the stakeholders throughout the investigation process to make alert handling efficient for all stakeholders involved!

We ensure that the End User stays anonymous towards MAHs and OBPs throughout the entire process.  

All shown stakeholders below are part of the alert investigation process.


To support the specific requirements of the main stakeholders: NMVOs and OBPs/MAHs, we provide the following two Product Lines of NMVS Alerts. Each product line offers efficient IT solutions which focus on effort reduction and cost savings. 

To see more details, please click on the relevant product line below.

Product Lines


for National Medicines
Verification Organisation

Open Laptop

Connect your systems to EMVO AMS Hub


for Pharmaceutical Industry


Vitamins and pills