FMD Alert Management 
The efficient solution for Europe

As a result of the EU FMD Regulation, diverse Alerts are created due to the detection of falsified packs or due to procedural or technical errors. The management of these Alerts in high numbers is a significant challenge to NMVOs, MAHs, NCAs and End Users.


Designed as a collaboration platform for all involved Target Groups, NMVS Alerts supports the needed escalation and deescalation procedures.  In addition to the alerts database, stakeholders can ask for and exchange helpful information such as documents, photos or remarks. Log infos are tracked through the whole process while the end user stays anonymous towards MAH and OBP. 

Therefore NMVS Alerts is the perfect platform to optimize alert handling and monitoring processes. 
NMVS Alerts is a very easy to use and cost efficient, web-based application.

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Target Groups

The NMVS Alerts Platform offers the functionality to collaborate and create the maximum transparency on all FMD alerts. In addition to status and activities on a specific alert, further information like documents and images can be attached by the stakeholders in the resolving process to make the alert handling efficient!

 

Through the whole process we secure that the End User stays anonymous towards MAH and OBP. 

All shown stakeholders below are part of the alert resolving process. 

Key Features

In order to best cover the numerous requirements of our customers, we have designed NMVS Alerts with the following core function modules:

Alert Management

NMVS Alerts is a very powerful application to manage even a very high number of FMD Alerts in a very efficient way. The multi-user platform consolidates all alerts in one place and offers intelligent filter and sort criteria. The functional highlight is the resolution of alerts on a batch level - this leads to a significant effort and cost reduction!

Proof of Action

All actions done in the resolution process of an alert are logged in the system. This detail information provides transparency for all process participants. This documentation can be used as a proof of action for National Organizations (NMVS) and National Escalation Authorities (NCA). 

Collaboration Platform

Our application provides a platform to interact very easy with all participants of the FMD Alert process. All stakeholder communication can be done directly in NMVS Alerts without any media break. Documents and photos can be attached to an alert and exchanged between the stakeholders.

Reporting

Integrated reporting functionality helps you to easily analyse and document your individual alert situation. All time periods can be defined flexible for each report and in addition the reporting results are exportable to CSV files as basis for further activities.

 
 

- Product Lines

To support the specific requirements of the main target groups NMVO and OBP/MAH we provide the following two Product Lines of NMVS Alerts. Every product line offers efficient IT solutions which focus on effort reduction and cost savings. 

To see more details, please click on the relevant product line below.
 

for

National Medicines
Verification Organization

for
Pharmaceutical Industry

(OBP/MAH)

Customers

who use our solution and can be named...

NMVO Denmark
NMVO Malta
NMVO Iceland
NMVO Slovenia
NMVO Liechtenstein
NMVO Sweden
NMVO Lithuania
NMVO Cyprus
 
 

Be in Touch

You have a question or need information?

Do not hesitate to contact us. Just choose the right contact category to address your question and
we will get in touch with you as soon as possible.

Sales / Commercial

Sales and commercial questions regarding f.e. products, contracts, offers, etc. will answer our sales team.

+49 (0)2203 / 569 -7671

Technical Support

In case of questions concerning applications or technical problems, please contact our support team.

+49 (0)2203 / 569 -7872

Invoices / Billing

Our Billing department will answer your questions concerning invoices and your payments.

+49 (0)2203 / 569 -7673

Frankfurter Str. 720-726, 51145 Köln Germany

+49 (0)2203 569 -1515

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